*All personalized items are final sale and cannot be exchanged or returned.

You have 14 days from the date of delivery to request a return. Items must be unused, with original tags attached, and returned in their original packaging. Return shipping for non-faulty items is paid by the customer.

To request a return, please contact hi@bag-all.com.
Returns must be approved before being sent back.

You may also exercise your right of withdrawal electronically by completing our online Withdrawal Form available here: Withdrawal Form. If you use this online function, we will send you a confirmation of receipt by email without undue delay.

Be sure to include:
•⁠  ⁠Your order number
•⁠  ⁠A brief reason for the return
•⁠  ⁠A photo of the item (if defective)

Return address:
Bag-all France
40 Av. de la République
75011 Paris
France

Please do not hesitate to contact us at hi@bag-all.com if you have any questions or concerns.

If you’ve received an item that is damaged or received the wrong item, please contact hi@bag-all.com, and we will address this immediately. To expedite the process, please include:
•⁠  ⁠Your order number
•⁠  ⁠A photo of the item(s)

We will replace a defective item within 14 days of the delivery date.

Please note: Bag-all is not responsible for damages incurred by shipping couriers. We strongly encourage all customers to purchase the inexpensive insurance through Route which is offered at checkout. Damages incurred during shipping and lost packages are covered by Route. The claim is filed directly with Route.

*All personalized items are final sale and cannot be exchanged or returned.

Bag-all strives to provide high-quality products and services, including personalized vinyl designs and monograms on our bags.

All monograms are done in-house by our team, and due to the nature of this process, the final result may differ slightly from the digital preview. Small variations in placement or finish can occur.

Vinyl personalization may also have inherent limitations in durability and adhesion, and for this reason, the company is not liable for any vinyl personalization that falls off after purchase. Accordingly, Bag-all will not issue refunds, provide exchanges, or re-do the personalization on bags where the vinyl has detached.

Bag-all offers replacements for defective products within 14 days of the original purchase date. This policy covers manufacturing defects only and does not extend to issues arising from reasonable wear and tear or damage caused by misuse. Proof of purchase is required to initiate a replacement request.

To start your replacement please contact hi@bag-all.com