SHIPPING, RETURNS & FAQ

All orders from bag-all-europe.com are packed and shipped from our office in Paris, France. We have an amazing team who pack and ship as quickly as possible! We ship everywhere in Europe, as well as internationally. If you are located outside Europe, please check if our Bag-All New York store is closer to where you live.

At Bag-all, we are committed to reducing unnecessary waste and minimizing our environmental impact.

Most orders are shipped in compostable mailers made from mushroom-based materials. These mailers are designed to break down naturally and can be composted after use.

We are proud to use plastic-free packaging whenever possible as part of our ongoing commitment to more sustainable shipping practices.

La Poste's estimated delivery time is 2 to 8 working days.

DHL's estimated delivery time in Europe is 2 to 6 working days, and outside of Europe 3 to 6 working days.

UPS's estimated delivery time is 3 to 7 working days.

All orders are processed, verified, and shipped in the order they were received. We will normally get them packed and ready to go within 2 business days. Unfortunately, we do not fulfill orders during weekends. (During holidays and sales, fulfillment may take up to 5 days due to the increased volume of orders. Our team works as quickly as possible to get your order to you!) 

Once we have lovingly packed your order, we send a follow-up email that provides you with all the tracking information. The package is then handed over to the third-party carrier you chose at checkout. Keep in mind that you can choose which carrier you prefer and how quickly you want the item to be shipped. If you have a rush order, please contact us at +33 6 71 94 60 70 or hi@bag-all.com to inquire about expedited shipping options.

Please note that once the package has been received by the courier we are unable to expedite shipping - in these we guide customers to contact the shipping company directly.

We offer reliable shipping options with La Poste (Colissimo), UPS, and DHL.

Shipping costs are calculated based on the carrier, delivery time, destination and weight of your order. The exact cost will be shown at checkout after you enter your shipping details.

At Bag-all, we do our best to ensure that your order arrives as perfectly as we sent it. Once your order has been packed and handed over to the carrier, Bag-all is, unfortunately, no longer responsible for it. 

We strongly recommend purchasing Shipping Protection at checkout. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit. If you purchased Shipping Protection, claims can be filed directly through the Shipping Protection portal.

Please note that Bag-all cannot file claims on your behalf or replace items lost by the shipping carrier. For questions regarding the status of your shipment, please contact the carrier directly using the tracking information provided.

Depending on which shipping carrier you choose at checkout, international parcels can take between 5 to 15 working days to arrive at your destination. Please note that Bag-all cannot be held responsible for your parcel once received by the courier, nor can we contact a foreign postal service or local customs on your behalf.

Please note that international orders (including the UK and Switzerland) are subject to local duties and taxes. There are no customs duties or taxes on orders within the EU. Please check your country's regulations before placing an order.

Orders shipped to within the EU are not subject to customs duties or import taxes.

Orders shipped outside the EU (including the UK and Switzerland) may be subject to customs duties, VAT, or other import taxes. These charges are determined by your local customs authorities and must be paid by the customer directly.

We are unable to estimate these fees in advance—please check your country’s import regulations before ordering.

*All personalized items are final sale and cannot be exchanged or returned.

You have 14 days from the date of delivery to request a return. Items must be unused, with original tags attached, and returned in their original packaging. Return shipping for non-faulty items is paid by the customer.

To request a return, please contact hi@bag-all.com.
Returns must be approved before being sent back.

You may also exercise your right of withdrawal electronically by completing our online Withdrawal Form available here: Withdrawal Form. If you use this online function, we will send you a confirmation of receipt by email without undue delay.

Be sure to include:
•⁠  ⁠Your order number
•⁠  ⁠A brief reason for the return
•⁠  ⁠A photo of the item (if defective)

Return address:
Bag-all France
40 Av. de la République
75011 Paris
France

Please do not hesitate to contact us at hi@bag-all.com if you have any questions or concerns.

If you’ve received an item that is damaged or received the wrong item, please contact hi@bag-all.com, and we will address this immediately. To expedite the process, please include:
•⁠  ⁠Your order number
•⁠  ⁠A photo of the item(s)

We will replace a defective item within 14 days of the delivery date. 

Please note that Bag-all is not responsible for loss or damage caused by shipping carriers. We strongly recommend purchasing Shipping Protection at checkout. Shipping Protection provides coverage for packages that are lost, stolen, or damaged during transit. Claims can be filed directly through the Shipping Protection portal.

*All personalized items are final sale and cannot be exchanged or returned.

Bag-all strives to provide high-quality products and services, including personalized vinyl designs and monograms on our bags. 

All monograms are done in-house by our team, and due to the nature of this process, the final result may differ slightly from the digital preview. Small variations in placement or finish can occur. 

Vinyl personalization may also have inherent limitations in durability and adhesion, and for this reason, the company is not liable for any vinyl personalization that falls off after purchase. Accordingly, Bag-all will not issue refunds, provide exchanges, or re-do the personalization on bags where the vinyl has detached.

Bag-all offers replacements for defective products within 14 days of the original purchase date. This policy covers manufacturing defects only and does not extend to issues arising from reasonable wear and tear or damage caused by misuse. Proof of purchase is required to initiate a replacement request.

To start your replacement please contact hi@bag-all.com

When an item is marked as Pre-order, it means the product is on its way to us, but is not yet available for immediate shipment to our customers. Placing a Pre-order RESERVES the item for you, and your order will ship as soon as it arrives at our warehouse.

The estimated arrival date is listed beside the product. Please note that this date is approximate and may change due to the global situation currently causing shipping delays.

For questions about a Pre-order item, please contact us at hi@bag-all.com.

Sales Bin items are offered at a significantly reduced price due to minor imperfections, such as small monogram errors or slight manufacturing defects. These imperfections do not affect the overall functionality of the product.

All Sales Bin items are final sale and cannot be returned, exchanged, or refunded.

Please note that the product shown in the photos is the exact item you will receive. We recommend reviewing all images and product description carefully before placing your order.

If you’re sending a gift directly to someone, please enter your email address at checkout so you can receive all order updates and tracking information. Be sure to enter the recipient’s name and shipping address for delivery.

If you would like to include a gift note, simply add your message in the “Gift Note” section of the cart. We will include it with your order.

We can help you make bags in various sizes, colors and designs. The minimum for custom printed bags are 200 pieces. For custom order requests and more information reach out to custom@bag-all.com. 

If you want to personalize just a few bags we offer monogramming. There is no minimum for personalizing bags with monograms.

We accept American Express (Amex), Apple Pay, Bancontact, Bizum, BLIK, Cartes Bancaires, EPS, Klarna, Mastercard, MobilePay, PayPal, Shop Pay, and Visa.

Available payment methods are shown at checkout. If you choose Klarna, please review the payment options, schedule, and applicable terms before completing your purchase.

Please note that Klarna is subject to eligibility requirements and Klarna’s terms and conditions.

We process and ship most orders within 24 hours. If you need to make a change to your order, please contact us as soon as possible at hi@bag-all.com. We will do our best to accommodate your request.

Unfortunately, once an order has been processed or shipped, we are unable to make changes to it.

If you would like to exchange an item after receiving your order, we are happy to help. Please note that customers are responsible for all shipping costs associated with exchanges, including return shipping and shipping of the replacement item.

Our gift bags, tote bags, and organizing bags can be hand washed or machine washed on a gentle cycle.

Bag-all products are printed using eco-friendly, water-based inks. Because these inks are free from plastic-based materials, some fading may occur over time with repeated washing.

Our cases collection, Eco Velvet products, and all products with a lining should be spot cleaned only. For small stains, baby wipes can be an effective cleaning solution. Avoid machine washing Eco Velvet products, as it may affect the texture and appearance of the fabric.

Our cotton products are made from 100% natural cotton and may wrinkle after washing. We recommend air drying them flat and ironing on low heat from the reverse side of the print if needed. Over time, the fabric will become softer with use.

Our nylon products are made from 100% recycled nylon and can be machine washed. They air dry quickly, but should not be tumble dried, as heat may cause shrinkage.

To help maintain their shape, store your bags flat between uses.