Frequently asked questions
La Poste's estimated delivery time is 2 to 8 working days.
DHL's estimated delivery time in Europe is 2 to 6 working days, and outside of Europe 3 to 6 working days.
UPS's estimated delivery time is 3 to 7 working days.
All orders are processed, verified, and shipped in the order they were received. We will normally get them packed and ready to go within 2 business days. Unfortunately, we do not fulfill orders during weekends. (During holidays and sales, fulfillment may take up to 5 days due to the increased volume of orders. Our team works as quickly as possible to get your order to you!)
Once we have lovingly packed your order, we send a follow-up email that provides you with all the tracking information. The package is then handed over to the third-party carrier you chose at checkout. Keep in mind that you can choose which carrier you prefer and how quickly you want the item to be shipped. If you have a rush order, please contact us at +33 67 19 46 070 or hi@bag-all.com to inquire about expedited shipping options.
Please note that once the package has been received by the courier we are unable to expedite shipping - in these we guide customers to contact the shipping company directly.
All orders from bag-all-europe.com are packed and shipped from our office in Paris, France. We have an amazing team who pack and ship as quickly as possible! We ship everywhere in Europe, as well as internationally. If you are located outside Europe, please check if our Bag-All New York store is closer to where you live.
*All personalized items are final sale and cannot be exchanged or returned.
You have 14 days from the date of delivery to request a return. Items must be unused, with original tags attached, and returned in their original packaging. Return shipping for non-faulty items is paid by the customer.
To request a return, please contact hi@bag-all.com.
Returns must be approved before being sent back.
Be sure to include:
• Your order number
• A brief reason for the return
• A photo of the item (if defective)
Return address:
Bag-all France
40 Av. de la République
75011 Paris
France
Please do not hesitate to contact us at hi@bag-all.com if you have any questions or concerns.
If you wish to make a return, please email hi@bag-all.com with your name, order number and inquiry.
Since we normally ship your order within 24 hours please e-mail us at hi@bag-all.com as quickly as possible if you want to change your order. We will always do our best to make sure you’ll get what you need. If your order has already been processed we are sorry but we can not change your order by that time.
If you want to exchange non-monogrammed products when you receive them you can do so, but you will have to pay for shipping both ways.